👤Customer Experience

Cancellation / withdrawal action shown right on the customer's normal order page when eligible.
Separate "Cancellations and withdrawal requests" account page listing orders available for action.
That same page also lists previously submitted requests and their current status.
Request form shows order details, addresses, products, and totals before submission.
Optional reason dropdown, with merchant control over whether a reason is required.
Optional free-text comment field, if enabled by the merchant.
Duplicate open requests for the same order are automatically blocked.

📧Guest Order Handling

Guest customers can request cancellation/withdrawal without creating an account.
Secure guest order link sent in the order confirmation e-mail.
Guest link opens only that one specific order.
Guest access uses selector + token links; raw tokens are never stored.
Tokens are verified using password hash validation.
Configurable link expiry, including "no expiry" if preferred.
Creating a new active link automatically deactivates older links for that order.

Compact settings page with toggle switches and translatable help text.
Choose which order statuses allow or hide pre-dispatch cancellation.
Choose which order statuses allow or hide withdrawal / return requests.
Enable or disable guest links, customer e-mails, merchant e-mails, and comments independently.
Optional manual-review fallback for orders that don't clearly map to either flow.
Require a reason for pre-dispatch cancellations, if desired.

Dedicated request list, filterable by order ID, request type, and status.
"Needs work" filter surfaces Submitted, Accepted, and Awaiting-return requests.
Detail page shows customer, order, type, status, reason, and comments.
Admin can add internal notes and update status, with optional customer notification.
Full request history: status changes, comments, notification flag, date, and admin user.
Admin top-bar alert while unresolved requests exist, linking straight to the list.

Optionally move eligible pre-dispatch cancellation requests to a holding status automatically.
Helps prevent fulfilment staff from packing or shipping an order after a cancellation request.
Adds an order-history entry explaining the automatic move.
Never refunds, restocks, voids payment, or performs accounting automatically.

Customer acknowledgement e-mail after request submission.
Merchant/admin notification e-mail for every new request.
Customer status-update e-mail when admin changes a request's status (optional).
Guest and registered-customer order links included in order confirmation e-mails.
All customer-facing e-mail text is translatable.
Optional compatibility patch available for GeekoDev Pro Email Template stores.

CSRF token on every request submission form.
Race-condition protection using order locking before request creation.
Cryptographically random guest tokens, verified by password hashing. Raw tokens are never stored.
Customers can only access their own orders; guest links are scoped to one order.
Customer/admin comments and names are escaped in all templates.
Request and audit tables are preserved on uninstall to protect history and records.
All request and guest-link data lives in the module's own database tables, separate from your orders and customers.
Its only footprint on existing tables is its own settings entry and its own account-page routes, safe to install even on a busy live store (take a backup first, as with any extension).
The optional automatic order-status move only updates the specific order with an active cancellation request, the same way any normal OpenCart status change works.

Built for OpenCart 3.0.x.x; source is PHP 7.4 compatible (no PHP 8-only syntax).
Works with the default OpenCart theme out of the box.
Journal 3 compatible: compatibility additions are included for the common Journal 3.1.14 and 3.2.8 account menu and sidebar patterns, the theme merchants ask about most.
Using a manually configured Journal menu or another custom theme? The account route can be added manually, and a free compatibility patch is provided on request if needed.
Customer-facing language files included: English, Finnish, German, French, Estonian, Dutch, Polish, Czech, Slovak, Hungarian.
Admin help text and e-mail text are stored in language files for translation.

Does not automatically refund orders, restock products, or cancel/void payments.
Does not decide legal eligibility automatically. The merchant reviews every request.
Does not replace your store's terms, refund policy, or legal review.
Does not track actual delivery date automatically.
Does not provide product-level partial return handling.